Shop Policies

All sales final - read policies and product descriptions carefully!

Shipping

All orders should ship within seven business days, however I am generally able to ship orders out within three-four days of purchase. Occasionally this time frame can be slightly delayed (this is a one-woman-run shop) but I promise I am working my hardest to get you your goodies! <3 Shipping costs vary on the weight size of the package, see below for a general shipping price guide within the USA! International shipping is calculated at checkout, and you will be able to see the shipping cost before you complete the purchase! :)

Order Issues

All orders are final so there are no refunds; be sure to read product descriptions and measurements carefully! If there is a problem with your order please send a detailed email to shop@isabelhendrix.com & we will figure out a solution! 

Holds

I currently do not offer holds.

Clothing Condition

It is normal for pre-owned & vintage items to show minor imperfections/wear, anything major will be described in the listing. If there is unmentioned damage on an item you received please email me at shop@isabelhendrix.com with a photo of the damage and we will figure out a solution. :)

Condition Scale (highest to lowest)
Excellent
Great
Good
Fair
Poor

 

How to know if a garment will fit?

Look for measurements and suggested fit, as well as info on fit in product description (i.e. do pants have a low rise or high rise? Is there stretch? etc). Look for my current measurements & a description of how the item fit me. When in doubt compare measurements of a similar piece in your closet.

**You may see a garment’s size listed as “fits like a traditional women’s/men’s size ___”, please note that the word “traditional” is just meant as a guide on sizing/fit. I believe clothes have no gender & anyone can wear whatever they want! :)