Shop Policies
All sales final - read policies and product descriptions carefully!
Shipping
All orders should ship within seven business days, however I am generally able to ship orders out within three-four days of purchase. Occasionally this time frame can be slightly delayed (this is a one-woman-run shop) but I promise I am working my hardest to get you your goodies! <3 Shipping costs vary on the weight & size of the package, see below for a general shipping price guide within the USA! International shipping is calculated at checkout, and you will be able to see the shipping cost before you complete the purchase! :) Buyer is responsible for any tariffs, taxes, or duties.
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General Shipping Guide |
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Item Type |
Cost of Shipping (within USA) |
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Top, mini dress, skirt, shorts, bodysuit, romper, jewelry, accessories, intimates |
$6.40 |
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Pants, denim, jumpsuit, maxi dress, sweater, home (small), overalls, multiple item orders |
$7.90 |
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Jacket, shoes, home (bulky), multiple item orders |
$12.90 |
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Large, bulky items (like heavy jackets), multiple item orders (especially with bulky items, like shoes or heavy jackets) |
$17.80 |
Order Issues
All orders are final so there are no refunds; be sure to read product descriptions and measurements carefully! If there is a problem with your order please send a detailed email to shop@isabelhendrix.com & we will figure out a solution!
Holds
I currently do not offer holds.
Clothing Condition
It is normal for pre-owned & vintage items to show minor imperfections/wear, anything major will be described in the listing. If there is unmentioned damage on an item you received please email me at shop@isabelhendrix.com with a photo of the damage and we will figure out a solution. :)
Excellent
How to know if a garment will fit?
Look for measurements and suggested fit, as well as info on fit in product description (i.e. do pants have a low rise or high rise? Is there stretch? etc). Look for my current measurements & a description of how the item fit me. When in doubt compare measurements of a similar piece in your closet.
**You may see a garment’s size listed as “fits like a traditional women’s/men’s size ___”, please note that the word “traditional” is just meant as a guide on sizing/fit. I believe clothes have no gender & anyone can wear whatever they want! :)